Privacy Policy – 99qb Online Gaming Platform Pakistan

1Introduction

This Privacy Policy explains how 99qb ("we", "us", "the Platform") collects, uses, stores and protects the personal information of registered players and visitors to 99qb.win. We are committed to handling your data responsibly and with respect for your privacy.

This policy applies to all personal data you provide when you register an account, make deposits or withdrawals, place bets, play casino games, contact our support team or simply browse the Platform. It should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole.

We do not operate in the business of selling player data. The data we collect exists to run a functional, secure and fair gaming platform for Pakistan players – nothing more than that.

2Data We Collect

The categories of personal data we may collect from you include:

We do not collect data beyond what is described above. We do not ask for social media passwords, bank PINs, JazzCash PINs or any other access credentials. If you ever receive a communication claiming to be from 99qb asking for such information, treat it as fraudulent and report it to us immediately.

3How We Use Your Data

Your data is used for the following purposes:

• Account management: To create and maintain your registered player account, verify your identity and age, and manage your login credentials securely.
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to send withdrawals to the correct account in your name.
• Game and betting services: To record your bets and gaming activity, settle wagers, apply bonuses and calculate withdrawable balances accurately.
• Fraud and security monitoring: To detect and investigate suspicious activity, duplicate accounts, prohibited conduct and potential fraudulent transactions.
• Responsible gaming: To support the tools available on the Responsible Gaming page, including deposit limits, cooling-off periods and self-exclusion, and to monitor for patterns of potentially problematic gaming behaviour.
• Customer support: To respond to your queries, resolve disputes and improve our support processes.
• Platform improvement: Aggregated, anonymised usage data may be used to understand how the platform is navigated and to make product improvements. This data cannot be traced back to individual players.
• Marketing communications: If you have opted in to receive promotional communications, we may send you information about bonuses, new features or cricket and PSL betting offers. You can opt out at any time by contacting support or updating your communication preferences in your account settings.

4Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the contract with you as a registered player – including account creation, payments and gaming services.
• Legitimate interests: Processing necessary for fraud detection, security monitoring, platform improvement and responsible gaming obligations.
• Consent: For optional marketing communications, where you have explicitly opted in. Consent can be withdrawn at any time.
• Legal obligation: Where we are required to retain or share data to comply with applicable legal or regulatory requirements, including identity verification standards and financial record-keeping obligations.

5Data Sharing

99qb does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposit or withdrawal in PKR.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive your name, date of birth and CNIC information to verify your identity and age as required.
• Fraud prevention services: Technical data including IP addresses and device identifiers may be shared with fraud detection systems to identify suspicious account or transaction patterns.
• Game content providers: Casino and slot game studios may receive a session token and anonymous player identifier to deliver game content. They do not receive your name, CNIC, payment details or contact information.
• Legal and regulatory authorities: Where required by applicable law or in response to a lawful formal request, we may share data with regulatory bodies or law enforcement agencies.

6Payment Data & PKR Transactions

All financial transactions on 99qb are conducted in Pakistani Rupees (PKR). Payment details associated with your account – including your JazzCash number, Easypaisa number or bank account details – are used exclusively to process your deposits and withdrawals.

We do not store full payment credentials such as bank PINs, JazzCash PINs or Easypaisa PINs on our servers. We store only the references necessary to identify the payment method linked to your account for the purpose of routing withdrawals correctly.

Transaction records including deposit amounts, withdrawal requests, dates and payment method references are retained as part of your account history for fraud prevention and dispute resolution purposes. These records are accessible to you via your transaction history in the account portal.

Security of Payment Information

Payment-related data transmitted between your device and the 99qb platform is encrypted in transit. Stored financial references are subject to the same access controls that apply to all personal data held by 99qb, as described in Section 8 of this policy.

7Data Retention

We retain personal data for as long as your account is active and for a defined period after account closure. The specific retention periods applied to different categories of data are:

• Account identity and contact data: Retained for the duration of your account and for up to 5 years after account closure for legal and dispute resolution purposes.
• Transaction and financial records: Retained for up to 7 years after the transaction date to comply with financial record-keeping requirements.
• Gaming activity logs: Retained for up to 3 years for responsible gaming monitoring, fraud analysis and dispute resolution.
• Support communications: Retained for up to 2 years after the query is resolved, to maintain a service history and support quality review.
• Technical and usage data: Retained in aggregated or anonymised form for up to 2 years for analytics purposes. Raw IP and device logs are retained for no more than 90 days.

After the relevant retention period expires, data is either permanently deleted or anonymised so it can no longer be attributed to an individual player.

8Security Measures

We take the security of player data seriously and apply the following measures to protect it:

• All data transmitted between your browser or device and 99qb's servers is encrypted using industry-standard TLS (Transport Layer Security).
• Stored personal data is protected with AES-256 encryption at rest.
• Access to player data systems is restricted to authorised personnel only, using role-based access controls and multi-factor authentication for internal systems.
• Regular security reviews are conducted on platform infrastructure and data handling processes.
• In the event of a data breach that affects player personal data, we will notify affected players through your registered contact details and take appropriate remediation steps without undue delay.

9Cookies & Tracking Technologies

The 99qb platform uses cookies and similar tracking technologies to provide a functional, consistent experience. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how pages are navigated, which sections are most visited, and where players encounter difficulties. Data collected is aggregated and anonymised. These can be disabled via your browser settings.
• Functional cookies: Remember your preferences such as language and display settings across sessions. Disabling these will mean preferences are not saved between visits.

We do not use third-party advertising cookies or retargeting pixels. Your browsing activity on 99qb is not shared with advertising networks for the purpose of displaying ads on other websites.

You can manage or clear cookies through your browser settings. Instructions for doing this vary by browser; refer to your browser's help documentation for guidance specific to your device.

10Your Rights

As a 99qb player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with a clear description of your request.

We aim to respond to all data rights requests within 48 hours. Complex requests may take up to 30 days. We will communicate any delay and the reason for it. We do not charge a fee for handling data rights requests made in good faith.

11Minors – Under 18

The 99qb platform is strictly for adults aged 18 and over. We do not knowingly collect or process personal data belonging to individuals under the age of 18. During registration, you are required to confirm that you are 18 or older, and identity verification may be requested to validate this.

If we become aware that we have inadvertently collected data from a player who is under 18, we will close the account, delete the associated data, and refund any net deposit balance. If you believe a person under 18 is using the platform or that their data may have been collected, please contact support at the earliest opportunity so we can investigate and take appropriate action.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the data we process, or applicable legal requirements. When we make material changes, the "last updated" date at the top of this page will be revised and we will notify registered players through the platform or via your registered contact details.

We encourage you to review this policy periodically. Continued use of the 99qb platform after an updated policy is published constitutes acceptance of the changes.

If you have any questions about this Privacy Policy or want to exercise any of your data rights, please contact our support team. The support email address is shown in the footer of this page. We will always respond in a timely and clear manner.